If you receive a faulty item and would like a refund, please send us a message to firstname.lastname@example.org advising us of your order number along with the name of the item affected and the details of the problem (if you can please send us a picture of the fault) so that we can investigate this for you.
Please return the item to us following the same procedure as stated in "How do I return an item". We will examine the faulty product and be intouch with information of what refund you are entitled to via email within a reasonable period of time.
CAN I EXCHANGE AN ITEM?
Yes, we are able to process exchanges for you. You can either email (email@example.com), or call us on 0333 8000 550.