YOUR RETURNS POLICY
  • Items must be returned within 14 days of the date the parcel has been received by the customer. 
  • Items must be unworn and unwashed.
  • Masks & snoods cannot be returned for health and hygiene reasons.
  • Shoes must be tried on indoors.
  • Items must have all tags attached.

HOW LONG DO I HAVE TO RETURN AN ITEM?
  • You are able to return unsuitable items within 14 days from the date that you receive your goods. Please return unsuitable items in their original packaging. 
HOW MUST DOES IT COST TO RETURN AN ITEM?

  • It typically costs approx £3.90 to return an item to us, please note that customers are liable to pay any return postage costs.
  • If you are local to our showroom at 'the barns' you are able to drop returns off there, again within the 14 day returns period.
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
  • We aim to process your return ASAP, but on occasion it may take up to 14 days, from the day after we have recieved your returned item(s), for your refund to be processed.
  • If you have not been refunded after 30 days of returning the item(s), please contact us with the proof of postage information, from your return carrier receipt and we will check this out for you.
HOW CAN I TRACK THE STATUS OF MY RETURN?
  • As soon as your return has been received by our returns team, you will receive email notification. You will then receive a SEPARATE email, once your refund has been processed. Please note it can take 3-5 working days for the payment to show in your account, depending on your bank.
HOW DO I RETURN AN ITEM/ RETURNS LABELS?

1. Re-pack the item in a sealed bag with labels and tags still attached.
2. Please attach the returns address label, (this was provided to you on your original order paperwork). If you have lost the returns label, please send to the address shown below, with yourname, order ID an items returned, clearly listed.

Please note this label is not prepaid and is just an address label.

Laundry B Online 
Laundry B at The Barns
Stretton Road
Stretton
Cheshire
WA4 4NP
 
3. You can return the package via the Post Office and obtain proof of postage from them. Please do not return, without obtaining a certificate of posting, as any missing parcels are at your own responsibility. Ideally, we advise our customers to use a tracked service to return any parcels, as we will not be held liable for missing parcels.
4. Please retain your proof of postage, as you will need this as your proof of return.
5. Please ensure your returns form is fully filled in on return, if this form is not completed your refund could be delayed.
WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM?

If you receive a faulty item and would like a refund, please send us a message to customercare@laundryb.com, advising us of your order number along with the name of the damaged item and details of the fault, (if possIble, please send us a picture of the fault), so that we can investigate. 

Please return the item to us following the same procedure as stated in "How do I return an item". We will examine the faulty product and be in touch with information of what refund you are entitled to, via email within a reasonable period of time. 

CAN I EXCHANGE AN ITEM?

An exchage service is not available.

Ibizaar LTD - Trading as Laundry b Online 

Company Registration Number : 5624986

Companies Registered Office : 24A Market Street, Disley, Stockport, Cheshire SK12 2AA