If you receive a faulty item and would like a refund, please send us a message to firstname.lastname@example.org, advising us of your order number along with the name of the damaged item and details of the fault, (if possble, please send us a picture of the fault), so that we can investigate.
Please return the item to us following the same procedure as stated in "How do I return an item". We will examine the faulty product and be intouch with information of what refund you are entitled to, via email within a reasonable period of time.
CAN I EXCHANGE AN ITEM?
An exchage service is not available.